About the Company:

ServiceNow, founded in 2004 by Fred Luddy in San Diego, has grown into a global leader in digital workflow and enterprise automation. With more than 8,100 customers worldwide—including 85% of the Fortune 500—ServiceNow uses AI-enhanced technology to help businesses work faster and smarter through its intelligent cloud platform.

About the Role:

The Sales Operations Analyst plays a key role in driving operational excellence within ServiceNow’s sales organization. Aligned to several Americas regions, you’ll oversee forecasting accuracy, sales process efficiency, and compliance with pricing and licensing policies. This role is ideal for detail-oriented professionals who enjoy analyzing data, supporting sales teams, and optimizing workflows in a fast-paced environment.

What You’ll Do:

• Support regional sales teams with forecasting, deal analysis, and revenue insights.
• Attend forecast calls and analyze the sales pipeline for accuracy and trends.
• Evaluate customer licensing, product usage, and identify upsell opportunities.
• Collaborate with Finance, Legal, and Deals Desk to ensure adherence to pricing and approval policies.
• Review quotes and sales orders for accuracy and completeness.
• Monitor data compliance and maintain accurate CRM records.
• Propose innovative pricing and payment solutions based on customer and business needs.
• Ensure smooth coordination between order management and sales systems for booked opportunities.

Key Technical Skills:

Sales operations, Forecasting, CRM (Salesforce or similar), Excel, PowerPoint, Word, Deal desk coordination, Data analysis, Pricing compliance, Territory support, AI workflow insights

Requirements:

• Bachelor’s degree in Business, Finance, or a related field.
• 2–4 years of sales operations experience in the software or technology sector.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Hands-on experience with CRM platforms.
• Strong organizational, analytical, and time management skills.
• Proven ability to support multiple sales territories effectively.
• Excellent communication (written and verbal) and stakeholder engagement skills.
• Team-oriented mindset, attention to detail, and a results-driven attitude.
• Familiarity with leveraging AI-powered tools or insights in sales processes is an advantage.